Customer Care Executive ( Domestic )
ConfidentialPune22 days ago
Job descriptionGood communication skills in English. Basic computer knowledge (typing, CRM usage, data entry). Polite, patient, and customer-oriented approach. Ability to work in a fast-paced environment. Minimum HSC (12th pass); graduates preferred. Prior experience in a call center is an advantage but not mandatory.
Key Responsibilities :
- Handle inbound customer calls for queries, complaints, or product / service support.
- Resolve issues efficiently and provide accurate information.
- Maintain customer satisfaction through effective communication and problem-solving.
- Record and update customer interactions in the CRM system.
- Escalate unresolved issues to appropriate internal teams.
- Meet daily and monthly targets (call volume, resolution, satisfaction, etc.).
Required Skills :
Qualifications :
Skills Required
crm software, Problem Solving, Data Entry, Customer Support, Time Management
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Customer Care Executive • Pune
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