Talent.com
This job offer is not available in your country.
L2 Support Engineer

L2 Support Engineer

Insight GlobalChennai, IN
12 days ago
Job description

Required Skills & Experience

  • 3-7+ years of experience providing L2 Incident Support
  • Experience supporting apps with the following tech stack : Spring boot, Microservices, Java
  • Experience supporting SQL databases
  • Experience in L2 IT support, including hardware / software troubleshooting, check logs, system monitoring, patch deployment, etc
  • Experience with ITIL framework and ITSM processes (incident, change, problem management)
  • Experience with Service Now Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively

Job Description

Insight Global is looking for a L2 Ops Support Engineer to join a client remotely in India. As a Level 2 Engineer, you act as a vital link between frontline support (L1) and advanced technical teams (L3), ensuring the reliability and performance of systems built on Spring Boot, Java, Microservices, and SQL. Your day involves monitoring system health, conducting routine checks, and proactively addressing issues. You investigate and resolve complex incidents escalated from L1, perform root cause analysis, and ensure resolution within SLA guidelines. You also identify recurring problems and collaborate with development teams to implement lasting fixes and solutions for optimization. Supporting change management, you assist in testing and deploying patches, validating functionality, and managing rollbacks when needed. Documentation and reporting are key—you maintain SOPs, update knowledge bases, and track system performance trends. You work closely with business users and technical teams, aligning on priorities and ensuring compliance with ITIL processes and audit requirements. Strong communication and a proactive mindset are essential as you navigate challenges and drive continuous improvement across the stack.

Compensation

$5- $15 USD per hour for the duration of the 12 month contract.

Create a job alert for this search

L2 Support Engineer • Chennai, IN

Related jobs
  • Promoted
  • New!
Senior Solutions Engineer

Senior Solutions Engineer

QualityKiosk TechnologiesSaint Thomas Mount, Tamil Nadu, India
Job Title : Dynatrace APM Engineer (Configuration & L2 Support) Location : Mumbai Experience Level : Intermediate to Advanced (L2 Support) Employment Type : Full-time Job Summary : We are seeking a sk...Show moreLast updated: 1 hour ago
  • Promoted
  • New!
Technical Support Engineer

Technical Support Engineer

TalentgigsChennai, IN
Role : Technical Support Executive - Voice.The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects acros...Show moreLast updated: 6 hours ago
  • Promoted
Customer Support Engineer

Customer Support Engineer

DevRevChennai, Tamil Nadu, India
Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers. Flexibility to work in morning and afternoon shifts.Need to analyz...Show moreLast updated: 1 day ago
  • Promoted
L3 / L4 -Infra Support

L3 / L4 -Infra Support

Best Infosystems Ltd.Chennai, Tamil Nadu, India
L3 / L4 -Infra Support_Full-Time_Chennai.We are seeking a highly skilled Server Engineer with strong Azure experience to join our Infrastructure team. The ideal candidate will be responsible for manag...Show moreLast updated: 30+ days ago
  • Promoted
L1 Support Engineer

L1 Support Engineer

SaasAntchennai, tamil nadu, in
The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interacti...Show moreLast updated: 1 day ago
  • Promoted
System Engineer L3 Support

System Engineer L3 Support

Netsmore TechnologiesChennai, IN
Skills : AWS Cloud infra experience + Okta are must.The L3 Systems Engineer role is more engineering-focused than traditional system admin roles. It blends AWS design, implementation, SaaS administra...Show moreLast updated: 1 day ago
  • Promoted
L3 Engineer - Technical support

L3 Engineer - Technical support

ConfidentialChennai
Provide 3rd level escalations support for various routers, security appliances, switches, network storage devices and other networking devices. Replicate customer reported issues to provide validati...Show moreLast updated: 30+ days ago
  • Promoted
L2 / L3 Senior Production Support Engineer

L2 / L3 Senior Production Support Engineer

NasugroupChennai
We are looking for a seasoned Production Support Engineer (L2 / L3) with 5- 6 years of hands-on experience in managing production environments. The ideal candidate should be well-ve...Show moreLast updated: 30+ days ago
  • Promoted
TAC L3 Engineer

TAC L3 Engineer

MovateChennai, Tamil Nadu, India
L3 DCN Support Engineer (Data centre / TAC).Our Client bring together the brightest minds to create breakthrough technological solutions that advance the way people live and work.We are seeking a pa...Show moreLast updated: 23 days ago
  • Promoted
Appian Support Engineer

Appian Support Engineer

TalentOnLeaseChennai, Tamil Nadu, India
We are seeking a skilled and proactive Appian Support Engineer to join our team.In this role, you will be responsible for providing L2 / L3 support for Appian-based applications, ensuring high availa...Show moreLast updated: 10 days ago
  • Promoted
Support Lead - Linux Platform

Support Lead - Linux Platform

Dabster Consulting Private LimitedChennai
At Dabster, we specialize in connecting top talent with leading global companies.We are currently seeking a skilled and dedicated Support Lead to join our client's team in Chennai, Tamilnadu.O...Show moreLast updated: 30+ days ago
  • Promoted
Amura Health - Technical Support Engineer - Ticketing System

Amura Health - Technical Support Engineer - Ticketing System

Amura HealthChennai
Role Overview : We are seeking a Tech Lead (57 yrs experience) to design, build, and scale the technology foundation for our Support Excellence function.You will : &l...Show moreLast updated: 23 days ago
  • Promoted
  • New!
Looking For L2 Engineer @ Chennai (3 Days Left)

Looking For L2 Engineer @ Chennai (3 Days Left)

Buzzworks Business ServicesChennai, Tamil Nadu, India
Role Overview We are seeking an experienced L2 Engineer with strong expertise in cloud contact center solutions, telecom protocols, and implementation projects. The role involves troubleshooting, i...Show moreLast updated: 1 hour ago
  • Promoted
L3 / L4 -Infra Support

L3 / L4 -Infra Support

ConfidentialChennai
L3 / L4 -Infra Support_Full-Time_Chennai.Job Tittle : L3 / L4 -Infra Support.We are seeking a highly skilled Server Engineer with strong Azure experience to join our Infrastructure team.The ideal candid...Show moreLast updated: 26 days ago
  • Promoted
Service Desk Engineer - L1 support

Service Desk Engineer - L1 support

ConfidentialChennai
L1 / L2 Monitoring and Incident Management.Candidate should have excellent / good communication skills.Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders...Show moreLast updated: 23 days ago
  • Promoted
AWS L3 Support Engineer

AWS L3 Support Engineer

Devlats Pvt LtdChennai
AWS L3 Support Engineer An AWS L3 Support Engineer is a technical expert who resolves complex issues, escalates issues to other teams, and provides permanent fixes.Th...Show moreLast updated: 30+ days ago
  • Promoted
German speaking L2 support engineer

German speaking L2 support engineer

TECEZEchennai, tamil nadu, in
Remote Technical Support Engineer (German Speaking).Remote (Working hours : German Business Hours – 8 AM to 5 PM CET / 11 : 30 AM to 8 : 30 PM IST). C1-level proficiency in German (spoken and written).Go...Show moreLast updated: 1 day ago
  • Promoted
L2 Desktop Support Engineer

L2 Desktop Support Engineer

TRDFIN Support Services Pvt LtdChennai, Tamil Nadu, India
Flexible to work in rotational shift with 5 days working.Hands on experience in Active Directory- user id (Addition / Deletion / Disable). OS installation and in Bit locker encryption Assembling.Har...Show moreLast updated: 1 day ago