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Support Lead - Linux Platform

Dabster Consulting Private LimitedChennai

30+ days ago

Job description

At Dabster, we specialize in connecting top talent with leading global companies. We are currently seeking a skilled and dedicated Support Lead to join our client's team in Chennai, Tamilnadu. Our mission is to be the foremost recruitment specialist in securing exceptional talent for a diverse range of global clients.

Who You Will Work With :

Our client is a globally recognized technology company delivering IT services, consulting, and business solutions. They partner with leading organizations worldwide to drive digital transformation, leveraging innovation and deep industry expertise to solve complex business challenges.

Job Description :

The Production Support Team are experts in the technical architecture of Cassini as well as the softwares functionality. Within this team the Support Lead, APAC is responsible for triaging client issues and ensuring queries are resolved within SLAs and to a high level of quality. You will use your technical knowledge to help others in the team as well as deal with escalated / higher priority client queries. As a Support Lead, you will report to the Head of Support (based in London).

Core Responsibilities :

Promote the strategic direction of the team, aligning projects with broader business and technical goals.
Enforce support processes to ensure compliance with client SLAs and high-quality issue resolution.
Manage, mentor, and motivate team members, fostering continuous learning and professional development.
Liaise with UK-based stakeholders to ensure alignment with business and technical objectives.
Champion and enforce technical standards across the support function.
Oversee and triage support queries, managing team workload and response criteria.
Communicate effectively with clients and stakeholders about incidents, downtime, upgrades, and releases.
Diagnose and troubleshoot software issues, providing hands-on support as needed.
Track and manage bug resolution, collaborating with Product, QA, and Development teams.
Coordinate creation and delivery of client-facing documentation and training materials.
Continuously assess and improve support processes, procedures, and standards to boost efficiency.
Develop and maintain subject matter expertise in relevant products and technologies.
Assist with hiring, onboarding, and developing new team members.

Required Qualifications & Experience :

University degree in a STEM subject from a reputable institution.

8+ years of professional support engineering experience.

2+ years in a lead or management role.

Proven experience collaborating with remote stakeholders.

Familiarity with relevant technologies and equivalent tech environments.

Basic understanding of financial markets and derivative products.

Technical Skills :

Strong working knowledge of Linux and command-line tools.

Proficiency in SQL for database querying and troubleshooting.

Experience with AWS services such as ECS, S3, Lambda, and RDS.

Familiarity with Python scripting and automation.

Knowledge of Docker containerization technology.

Experience with GitLab for version control and CI / CD processes.

Familiarity with Jira and Confluence for issue tracking and documentation.

Exposure to Generative AI tools and their application in support environments is a plus.

(ref : hirist.tech)

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Platform Lead • Chennai