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Senior Service Delivery Manager
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionExperience managing Windows and macOS. People management experience. Startup environment experience. Expertise in Jira, MDM, and AV. SOP development knowledge. Strong communication and problem-solving skills. Video conference (AV) product knowledge.
Overview :
Lead an 8-person EUC team, ensuring seamless IT support for Windows and macOS environments in a fast-paced startup. Manage EUC tools (Jira, MDM, AV), develop SOPs, and provide exceptional support, especially to management.
Responsibilities :
- Lead and mentor the EUC team.
- Manage Windows / macOS, MDM, AV, and Jira.
- Develop and maintain SOPs.
- Handle management-level support requests.
- Manage Video Conference (AV) products
- Proactively solve technical issues.
Qualifications :
Skills Required
Team Management, Operating Systems, It Service Delivery Management
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Service Delivery Manager • Bengaluru / Bangalore
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