Service Delivery Manager - AI - Healthcare

About Contiinex

Contiinex is at the forefront of conversational AI innovation, transforming customer experience with cutting-edge voice AI solutions tailored for high-stakes industries. Our flagship products – Auditnex and Comnex – leverage advanced AI to deliver actionable insights and intelligent automation for enterprises. We specialize in serving US healthcare payers and providers, ensuring compliance, accuracy, and operational excellence.

Requirements

We are looking for a Delivery Manager based in Bangalore to lead the end-to-end deployment of Auditnex and Comnex on the private cloud infrastructure of US-based healthcare payers and providers. The ideal candidate will have a strong background in AI product deployment, healthcare IT, cloud infrastructure, and customer relationship management.

You will act as a bridge between product, engineering, and client teams, ensuring smooth customization, deployment, and adoption of our AI platforms in complex, regulated environments.

We are looking at someone who is an,

• Engineer (CS) with overall 12+ years of experience with at least 6+ years in project and delivery management of Healthcare products with atleast 2-3 years in AI Driven Healthcare products
• Hands on experience in the technologies - Python, SQL, Angular / node.js
• Strong knowledge in process improvement methodologies and tools
• Understanding of Software Development Lifecycle (SDLC)

Key Responsibilities

Customer Alignment & Onboarding

• Understand the specific operational, compliance, and technical requirements of US healthcare payers and providers.
• Collaborate with client stakeholders (IT, Ops, Compliance) to define deployment roadmaps for Auditnex and Comnex.

Solution Delivery & Deployment

• Lead the implementation and configuration of Contiinex AI products on client-managed private cloud infrastructure.
• Coordinate with internal engineering teams to customize features based on client workflows.
• Ensure HIPAA and other regulatory compliance during delivery processes.

Project Management

• Own delivery timelines, resource planning, and cross-functional coordination for multiple client accounts.
• Track project milestones, risks, and dependencies using agile or hybrid methodologies.
• Maintain detailed documentation and progress dashboards.

Client Communication & Stakeholder Management

• Serve as the primary point of contact for delivery-related discussions with clients.
• Translate technical details into clear business communication for executives.
• Build long-term trust and deepen client relationships through consistent performance.

Quality & Governance

• Ensure high levels of uptime, performance, and issue resolution through SLAs and governance models.
• Oversee UAT, QA, and production rollouts, with minimal disruptions to client operations.

Required Qualifications

• Bachelor’s degree in Engineering / Computer Science / Information Technology. MBA is a plus.
• 8+ years of experience in delivery / project / program management in AI / tech-driven product environments.

Hands-on experience deploying enterprise software in US healthcare environments (payers or providers).

Strong understanding of HIPAA compliance, data privacy, and healthcare interoperability standards.

• Proven experience working with dockers and private cloud environments
• Excellent communication, stakeholder management, and problem-solving skills.

Preferred Qualifications

• Prior experience deploying AI / ML / NLP or contact center solutions.
• PMP, Prince2, or Agile certification.
• Experience integrating with EHR / EMR systems or healthcare CRM platforms.
• Exposure to US healthcare regulatory landscape and claims workflows.

Benefits

What We Offer

• Opportunity to work on cutting-edge AI products transforming healthcare delivery.
• Fast-paced, high-growth environment with a strong innovation culture.
• Work from office - flexibility work hours and global collaboration.