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IT Support Analyst - India, Bangalore

ConfidentialBengaluru / Bangalore, India

8 days ago

Job description

Manager : Global Service Desk Manager

Please apply by emailing your CV and cover letter to : [HIDDEN TEXT]

Who You Are

Are you a reliable and detail-oriented individual with strong troubleshooting skills across applications and networks

Everlight Radiology – About Us

At Everlight Radiology, we provide the vital and unique resource of radiology reporting capacity to healthcare providers across the globe, operating 24 / 7 365 days of the year on a 'Follow the Sun' model. Everlight supports radiology departments across Australia, New Zealand, the UK and Ireland and over the last 12 months has provided critical care to more than 2m patients globally.

At Everlight, you'll be joining a globally connected team of passionate and talented individuals with patient care at their heart. We work hard at being one team across challenging time zones. We'll invest in your development through our CONNECT programme, ensuring we all reach our potential.

Purpose of the Role

As an IT Support Analyst, you will play a crucial role in supporting our IT operations by serving as the initial point of contact for all IT-related issues within the organization, particularly for our radiologists. Under the supervision of the Global Service Desk Manager, you will collaborate closely with the IT team and our users to ensure smooth and efficient IT operations. This role requires a proactive approach to problem-solving and an eagerness to engage in continuous learning and improvement initiatives in our IT support services.

What We Offer

A hybrid flexible working environment
An employee-led development programme (CONNECT) to enhance your skills and career progression
Global offices in prime city locations
Competitive remuneration package
Study and exam leave
Mental Health and Well-Being Support

Key Responsibilities :

You will be responsible for :

Serving as the initial point of contact in the IT support call centre

Offering technical assistance to both in-house and external clients, including Radiologists

Travelling to Radiologist homes to provide onsite support when required

Diagnosing and resolving fundamental technical issues involving hardware and software, with on-the-job training available for support

Configure, deploy and support end-user computing

Essential Requirements

5+ years experience in IT Support

Healthcare application familiarity

Application and hardware troubleshooting

Excellent English written and oral communication

Workstation build experience

Experience working with HL7 integration engines

Familiarity with PACS / RIS software and DICOM standards

Desirable

Experience working with radiologists / clinicians

Application Process

Please apply by emailing your CV and covering letter to [HIDDEN TEXT]

We're looking for someone to start ASAP

Successful applicants will be contacted to arrange a first-round interview.

Please note : due to the global nature of Everlight, some interviews may be held outside of normal office hours.

Skills Required

It Support

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It Support Analyst • Bengaluru / Bangalore, India