Engineer I, Field Service

Job Description

As a Field Service Engineer, Person will be responsible for the installation, commissioning, maintenance, and repair of instruments and systems at customer sites. He will provide on-site support, troubleshoot technical issues, and ensure that all service-related activities are completed to a high standard. He will act as the key contact between the company and customers, ensuring customer satisfaction with technical services.

Key Responsibilities :

• Installation and Setup : Install and configure equipment or machinery at customer sites according to the company's standards and specifications.
• Maintenance and Repair : Perform regular maintenance, diagnostics, and repairs on equipment. Troubleshoot and resolve technical issues in a timely manner.
• Customer Support : Provide on-site technical support and guidance to customers, ensuring their needs are met and addressing any questions or concerns regarding the equipment.
• Training : Train customers on proper usage and maintenance procedures for the equipment to prevent issues and improve efficiency.
• Documentation : Maintain accurate service reports, records of maintenance, repairs, and installation tasks, as well as inventory logs.
• Problem Solving : Quickly and effectively diagnose and resolve issues, offering recommendations for improvements or upgrades.
• Collaboration : Work closely with other teams (FAS, sales, etc.) to ensure effective service delivery and to report recurring issues or feedback from customers.
• Safety Compliance : Follow safety protocols and industry regulations while performing tasks at customer sites.
• Travel : Travel regularly to different locations as required for service jobs and on-site support.

Qualifications :

Skills Required

Troubleshooting, diagnostic software