Change Manager - ITSM

Job Title & Summary

As a Change Manager at XBP Global, you will be responsible for ensuring all changes to IT infrastructure, applications, and services are implemented efficiently while minimizing risk to business operations. You will oversee the Change Advisory Board (CAB), evaluate change requests, and coordinate implementation activities across multiple technology domains. This strategic role requires an experienced professional who can balance business agility with operational stability while driving change management maturity across the organization.

Key Responsibilities

• Lead the Change Advisory Board (CAB) and Emergency CAB processes for IT change evaluation and approval
• Change process execution and coordination during high-volume implementation changes
• Assess and categorize change requests based on risk, impact, and business priority
• Develop and maintain change management policies, procedures, and approval workflows
• Coordinate change implementation schedules and manage change calendar to avoid conflicts
• Conduct Post Implementation Reviews (PIRs) to validate change success and capture lessons learned
• Collaborate with Release Management, Configuration Management, and Project teams for integrated delivery
• Monitor change success rates, lead times, and compliance metrics to drive continuous improvement
• Establish relationships with business stakeholders to understand change requirements and impacts
• Manage emergency change procedures and ensure rapid response capabilities for critical business needs
• Drive automation initiatives for change approval workflows and deployment processes

NICE TO HAVE Skills

Qualifications

MUST HAVE Skills