Configuration Manager - ITSM

Job Title & Summary

As a Configuration Manager at XBP Global, you will be responsible for maintaining accurate and up-to-date information about all IT assets and their relationships within the Configuration Management Database (CMDB). You will establish configuration management processes, oversee asset lifecycle management, and ensure data integrity to support effective decision-making across all ITSM processes. This role requires an experienced professional with strong data management capabilities and understanding of IT infrastructure relationships to build a world-class configuration management practice.

Key Responsibilities

• Design, implement, and maintain Configuration Management Database (CMDB) architecture and data model
• Establish configuration item (CI) identification, categorization, and relationship mapping procedures
• Coordinate with IT Asset Management (ITAM) team to ensure accurate asset inventory and lifecycle tracking
• Implement automated discovery tools and processes for configuration data collection and updates
• Conduct regular CMDB audits and data quality assessments to ensure accuracy and completeness
• Define configuration baselines and manage configuration control throughout asset lifecycles
• Support Impact Assessment activities by providing accurate CI relationship and dependency information
• Collaborate with Change Management to ensure configuration updates align with approved changes
• Generate configuration reports and metrics for stakeholders and compliance requirements
• Drive integration between CMDB and other ITSM tools for streamlined process automation

NICE TO HAVE Skills

Qualifications

MUST HAVE Skills