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Senior Analyst - HR Shared Services

Senior Analyst - HR Shared Services

METRO Business Solution CenterPune, India
5 days ago
Job description
  • Act as a Subject Matter Expert (SME) for HR operations, providing expert guidance on end-to-end HR processes (Hire to Retire) and ensuring adherence to defined service standards.
  • Conduct quality audits on transactions and cases processed by the HR team, identify process gaps or compliance issues, and drive corrective and preventive actions.
  • Lead the investigation and resolution of escalations from employees, managers, and HR stakeholders, ensuring timely, accurate, and empathetic responses aligned with policy and service expectations.
  • Take ownership of maintaining and updating Standard Operating Procedures (SOPs) for HR processes, ensuring documentation reflects the latest changes in policy, system, or compliance requirements.
  • Collaborate with Team Leads to analyze audit trends, identify recurring issues, and support training or process improvement efforts as needed.
  • Liaise with Centers of Excellence (COEs), HR Business Partners, and Technology teams to resolve complex issues and align on process enhancements.
  • Support the delivery of continuous improvement initiatives by identifying automation, standardization, or efficiency opportunities within HR operations.
  • Create and share periodic quality and escalation reports, highlighting key metrics, trends, and risk areas for leadership visibility.
  • Provide coaching and support to junior team members, promoting a culture of quality, accountability, and service excellence.
  • Assist in managing ad-hoc projects, audits, and compliance checks related to HR Shared Services operations.
  • Here are the desired Skills and Experience :

    • Experience, preferably in a HR Shared Services function supporting European Union.
    • Proven experience as a Subject Matter Expert (SME) or Quality Auditor within HR Shared Services, with a strong focus on compliance, accuracy, and service excellence.
    • Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and / or Oracle Fusion.
    • Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies.
    • Good IT skills, particularly MS Word, Excel, Outlook.
    • Fluent English excellent verbal and written communication skills.
    • Strong administrative and organizational abilities, with the capability to manage a complex and varied workload efficiently.
    • Previous experience in a front facing customer service role and / or project experience is desirable.
    • Should be flexible to work in multiple shifts.
    • (ref : iimjobs.com)

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