This job offer is not available in your country.
Application Support Lead - VOIS
Vodafonepune, India16 hours ago
Job descriptionMinimum 6 years of experience leading application support teams for large and complex systems. Proficient in Java-Springboot and Camunda. Strong knowledge of the ITIL framework; ITIL certification preferred. Demonstrated experience in SLA and KPI management. Excellent communication and coordination skills in complex programme environments. Proven leadership capabilities with the ability to manage diverse teams. Willingness to work in shifts, including night shifts. Graduate or postgraduate in a technical stream (preferably Engineering). PMP or equivalent certification is desirable.
Who we are
About this Role
We are seeking an experienced Application Support Lead to manage a team supporting large-scale, complex applications within the CMPA project. Based in Pune, this permanent role involves overseeing incident and problem management, ensuring SLA adherence, and driving operational excellence. The individual will collaborate with cross-functional teams, lead triage calls, and contribute to continuous improvement initiatives. A strong understanding of the ITIL framework and experience in Java-Springboot and Camunda are essential.
What you’ll do
- Lead, coach, and mentor the application support team to ensure high-quality service delivery.
- Manage incident and problem resolution processes, ensuring SLA and KPI compliance.
- Coordinate critical issue triage calls (P1 and P2), and maintain shift and holiday support schedules.
- Act as a liaison between business users and technical teams to clarify requirements and disseminate updates.
- Conduct service reviews and implement strategies to optimise application performance and business efficiency.
- Identify process gaps and technical debt, and proactively address them.
- Ensure documentation and best practices are maintained and continuously improved.
Who you are
Create a job alert for this search
Application Support • pune, India