Specialist - Training

Job Description

Who we are :

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces™ for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Designation : Specialist - Training (4I)

Role Objective :

Key Performance Indicators (KPI) What are the measurable indicators for the role

Measurable Deliverables

• . Training Throughput - Weightage (30%)
• . First Pass Attempt - Weightage (25%)
• . Production & Quality - Weightage (10%)
• . Accurate & Time Data / MIS Reporting (15%)
• . Basic Hygiene (Schedule Adherence, Responsiveness, Self-Conduct) - Weightage

(10%)

TNI / BQM management

Essential Duties and Responsibilities :

Role type : Individual Contributor

Conduct new hire, refresher training on aligned process, domain, and tools

Conduct process knowledge tests, analyse results and publish findings

Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance

Achieve set targets on various training effectiveness parameters (level I, level II)

Be responsible for training batch management :

o Adherence to learning plan

o Maintain all batch data and reporting as per the pre-set process

o Manage batch logistics - training invites, ID Request & Management

o Take care of people issues in the batch (performance, disciplinary, schedule adherence, EWS

etc.)

o On time referred to HR cases alignment (absconding, NCNS, training rejects)

Be an active and effective contributor in assigned projects (e.g., new work transition, any process content

creation and dissemination, etc.)

Continue with hands-on work processing for aligned processes for minimum 12 hours a month

Participate in client calls, understand process / tools changes or upgrades, prepare required

documentation for roll-out to the aligned process teams

Be accountable for self-development / learning, create & complete individual development plan for self,

continuously stay invested to be a subject matter expert

Stay compliant with the HIPAA and other company policies / compliance

Job Description :

Certification : NA

Skill Set :

Qualification and technical skills required to execute the role. Candidate should be graduated and 3 years of exp in AR follow up role

Technical Skills :

Experience levels required to execute this role

middle, backend - as per role alignment)

Overall experience Maximum 5 years

Behavioral skills / competencies required for this role. E.g. Attention to detail Functional & Behavioral Skills

Pre-requisite :

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit :

Skills Required

AR Follow Up, Revenue Cycle Management