Guest Room Services Specialist

Duties & Responsibilities :

• Reports check-out rooms immediately after inspection by phone call to HK office.
• Cleans guest rooms according to the procedure.
• Ensures that guest preferences are met all the time.
• Picks up a service area, pantry, corridors, and exit stairwells regularly.
• Keeps the service area, pantry, and trolleys clean and tidy.
• Exchanges the linen with laundry and linen room.
• Ensures laundry, dry cleaning, and pressing are delivered.
• Reports fixtures or other items that need maintenance repair to the HK office.
• Reports any illness of guests and accidents.
• Sells the products to guests.
• Reports the minibar consumption to the HK office.
• Be alert of suspicious characters in the hallways and report immediately to the security department.
• Attends to guest calls, guest requests / guest complaints in the area assigned to him.
• Authorize to enter guestrooms for cleaning and providing turndown services as per requirement.
• Responsible for following the standard operating procedures.
• Responsible for achieving and exceeding the guest satisfaction score.
• Update the status of rooms cleaned on the assignment sheet.
• Return and restock cart at end of shift.

Prerequisites :

Education :

Experience :