Reservations and Guest Relations Specialist

Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

Benefits

Soho House offers competitive compensation packages for our team members that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Membership

Two Week-offs a week

Discount on Food, wine-spirits & rooms

Discount on all Cowshed products (up to 50%)

Cookhouse & House Tonic : Our Cookhouse & Tonic Programmes offer unique food and drink Training, events and opportunities to inspire and educate.

Continuous training to develop yourself personally and professionally

Local Pension plan and Health Scheme

What We Are Looking For

We are primarily looking for someone who is used to working in hospitality as the position requires understanding of how operations work. You are good with people and have a positive attitude and good problem-solving skills.

You are also comfortable with systems and administrative tasks and with managing a little team and keep them motivated.

Furthermore, we would like you to be able to say yes to the following :

Team player who communicates well with all colleagues

Punctual, reliable and trustworthy

Sense of urgency

Yes, yes, yes mentality

Can do attitude

The role…

• To effectively handle all incoming calls and taking messages, transferring calls or dealing with email enquiries for room and restaurant reservations converting enquiries to bookings and in line with mystery shop guidelines.
• To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business.
• To complete all bookings in line with mystery shop guidelines
• Assist the Front Desk with his / her duties during busy periods and breaks.
• Perform any other Tasks as and when assigned by the management.
• Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
• Highlight VIP guests, guests with special needs, requests need to be updated on the PMS and information sent out to the necessary departments.
• All guest information collected needs be stored in line of data protection.
• All turn way’s to be handled professionally and as per company’s policy.