Guest Dining Services Specialist

About the Company

The Room Service Order Taker is the primary point of contact for guests requesting in-room dining services. This role ensures a seamless, courteous, and efficient ordering experience by accurately taking food and beverage orders, managing special requests, and coordinating with kitchen and delivery staff to deliver a high-quality guest experience. The ideal candidate possesses excellent communication skills, a strong attention to detail, and a passion for hospitality.

About the Role

The Room Service Order Taker is responsible for providing exceptional service to guests through in-room dining requests.

Responsibilities

• Take Orders Accurately : Answer incoming room service calls (and / or handle digital / online orders) promptly and professionally, clearly documenting guest requests including menu items, dietary restrictions, allergies, and special instructions.
• Provide Menu Guidance : Offer recommendations, explain menu items, and suggest pairings to enhance the guest dining experience.
• Manage Special Requests : Accommodate dietary needs (e.G., vegetarian, gluten-free, halal), allergies, and customizations with precision and care.
• Process Payments : Collect payment information (credit card, room charge, etc.) securely and confirm billing details with guests.
• Coordinate with Kitchen & Delivery Teams : Relay orders accurately and in a timely manner to the kitchen and room service attendants;

confirm order readinessand delivery timing.

ensure confidentiality of guest information.

Qualifications

hospitality or food service training preferred.

proficiency in additional languages is a plus.

Required Skills

Preferred Skills

Pay range and compensation package

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.