Guest Services Manager
The Grand HotelsRepublic Of India, IN30+ days ago
Job descriptionLead Front Office, Concierge, Bell Desk, and Transport operations. Ensure smooth arrivals / departures, VIP handling, and lobby experience. Coordinate room status with Housekeeping; Oversee reservations, OTA coordination, upselling, and rate adherence. Manage cash handling, billing accuracy, and night audit oversight. Train, roster, and mentor the front-office team; Handle guest feedback / escalations and drive service recovery. Track KPIs (GSS, upsell, wait time, audit scores) and submit reports. Use PMS / POS tools for allocation, forecasting, and MIS. Proven experience as Front Office Manager / Assistant Manager. Strong leadership, communication, and conflict-resolution skills. Hands-on with PMS / reservations and basic revenue concepts. Knowledge of cashiering, night audit, and compliance standards. Degree / Diploma in Hospitality (preferred). English fluency; Flexibility for shifts / weekends / holidays.
Front Office Manager — The Grand Hotels, Kanyakumari
Company
- We redefine luxury hospitality with world-class stays, fine dining, and elegant venues.
- From grand banquet halls to open-air spaces, we create unforgettable events and celebrations.
Role (Full-time, On-site)
prioritize rush / early check-ins.
maintain SOPs.
Qualifications
Tamil / local language anadvantage.
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Service Manager • Republic Of India, IN
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