Guest Service Specialist

Company Description

Amelia combines timeless elegance and modern allure, bringing guests handcrafted European-inspired dishes and artisanal cocktails made with care. The restaurant is designed as a haven for vibrant connections and unforgettable dining experiences. Amelia offers a welcoming space for celebrations or moments of relaxation, embodying the essence of dining as an art. Guests are invited to savor every detail, thoughtfully crafted to make each visit special.

Role Description

This is a full-time, on-site role for a Restaurant Server based in Mumbai. The Restaurant Server is responsible for delivering exceptional customer service, ensuring an outstanding dining experience by greeting guests, taking orders accurately, and serving dishes promptly. Tasks include coordinating with the kitchen and bar staff, maintaining cleanliness and organization in the dining area, and addressing guest requests with professionalism. The role also involves following food safety and hygiene standards at all times.

Qualifications

• Proficiency in Food Service and Food & Beverage operations
• Strong Customer Service and Communication skills
• Basic knowledge of Food Preparation and safety standards
• Ability to multitask effectively and maintain a friendly demeanor under pressure
• Previous experience in a similar role is preferred but not mandatory
• Flexibility to work in shifts, including weekends and holidays
• A passion for the hospitality industry and a guest-focused approach