Customer Service Training Specialist

Scope of Work :

• Training Content Development : Create SOPs, role-play scenarios, e-learning modules, and quick reference guides.
• Soft Skills Training : Enhance communication, empathy, and conflict resolution skills.
• System Training : Provide hands-on training on CRM, ticketing, and communication platforms.
• Quality Alignment : Work with QA teams to address common errors and improve service delivery.
• Performance Coaching : Offer targeted coaching to improve individual and team performance.