Senior Specialist - Trainer

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

Role : Specialist Trainer

Experience : 5-8 Years

Location : Flexible to work in Global Shifts

Disclaimer : MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately.

About MarketStar

In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!

Position Summary

We are seeking an accomplished client delivery training lead. This role involves supporting the development of technical skills and knowledge required for the team to perform and create memorable experiences while assisting advertisers in code implementation / campaign setup.

Read on to understand more about this opportunity.

Key Responsibilities

• Plan, design, develop, and deliver sustainable strategic training and instructional programs to the team.
• Analyze learning needs and develop appropriate training material and plans.
• Conduct new hire training and technical orientation.
• Work with Operations and Quality teams to assess development needs for existing employees and conduct training to fill gaps.
• Identify programs to address competency gaps.
• Conduct regular workshops and refresher training classes on code types and processes.
• Evaluate effectiveness of training and development programs, utilizing appropriate procedures. Maintain employee training records; track and report on training outcomes.
• Stay current in product and process best practices, tools, and applications.
• Evaluate new product / feature / functionality, conduct feasibility study, and provide suggestions, recommendations and roll-out plan.
• Upskill / groom the reps to improve their domain and troubleshooting capabilities.

What will you need to succeed in this role

Good To Have

Role Requisites

What's in it for you

Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world's leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

Note : This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

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Skills Required

Analytical Skills, Instructional Design, Curriculum Development