Voice and Accent Training Lead
Tech MahindraHyderabad, Republic Of India, IN30+ days ago
Job descriptionProficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language Minimum 3 years’ previous experience as a communication trainer, voice coach or related position Develop a schedule to assess training needs Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills
Roles and responsibilities :
- Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
- Provide Feedback and suggestions for improvement
- Publish Dashboards at defined intervals
- Publish compliance dashboards as per plan
- Flexibility and Availability for any ad-hoc business requirement
- Ensure Confidentiality, Availability and Integrity of Data
- Provide Feedback and suggestions for improvement
- GAP Analysis & Controls
- Continuous Focus and Drive to meet and exceed department SLAs
- Conduct New Hire training and Refresher training based on TNA
- Conduct V&A interviews for the process
Key Deliverables :
Work Experience
Language & Communication
Preferred Competencies : We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches.
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Training Lead • Hyderabad, Republic Of India, IN
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