Training Delivery Manager

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Role Overview

The Ads Domain Training lead is responsible for designing, developing, and delivering engaging and effective training programs on a specialized subject matter. They will assess training needs, create curriculum and materials, and facilitate learning experiences that enhance knowledge and skills within Ads customer support domain.

Responsibilities

• Capability Assessment : Proactively diagnose current and assess future-state skill requirements and identify skill gaps for Ads CS vertical to create a skill development roadmap
• Curriculum Development and Content Creation : Develop and design comprehensive training curriculum, incorporating diverse learning methodologies and adult learning principles. Use a variety of formats, including modules, presentations, handouts, and interactive exercises, to create engaging and informative training materials. Regularly update and revise training materials to ensure accuracy and relevance.
• Training Delivery : Oversee and implement a wide range of training delivery methods, including classroom sessions, online modules, webinars, and workshops. Utilize learning management systems (LMS) and other technologies to enhance training delivery and track learner progress.
• Learning impact Assessment : Design and implement comprehensive assessments to measure learning outcomes and evaluate the overall effectiveness of training programs. Leverage data-driven insights from evaluations and assessments to showcase value and optimize learning investments.
• Stakeholder Relationships : Forge and nurture strategic relationships with senior operations leaders, Subject Matter Experts and external vendor partners to keep up-to-date with business and operations needs, industry trends, best practices, and emerging technologies in the relevant domain.

Minimum Qualifications

Preferred Qualifications

Preferred Qualifications

Benefits

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

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Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [HIDDEN TEXT].

Skills Required

Instructional Design, Curriculum Development, Training Delivery