Retail Sales Associate - Jewellery

Retail Sales Associate : Studded Jewellery

Location : MIJA Kiosk, T2 Domestic Terminal – Mumbai International Airport

Background

MIJA is a lab-grown jewellery brand offering versatile, everyday pieces designed to complement fast-paced, modern lifestyles. We believe jewellery is not just an accessory, but an extension of who you are – your story, your strength, your self-expression. Each piece is designed to resonate with soul and substance, reflecting individuality and timeless elegance.

Job Description

We are looking for a proactive, polished Retail Sales Associate to be the face of MIJA at our compact, high-traffic airport kiosk. You will deliver boutique-level hospitality in a kiosk format - greeting travelers, understanding their style and intent (self-purchase or gifting), curating sets, and converting quickly without compromising warmth. You will own the full cycle from product demonstration and styling advice to POS, invoicing, and after-sales follow-ups, while keeping the kiosk immaculate and compliant with airport protocols. This role suits someone with 3+ years in luxury / mass-luxury retail, persuasive communication across customer profiles, and the ability to thrive under high footfall.

Service / Brand Benchmark

Customer engagement and presentation should align with counters from Jo Malone London , L’Occitane en Provence , Rituals , Swarovski , and Pandora - premium yet approachable, consultative, and visually meticulous (references for service standards only).

Key Responsibilities

Deliver a personalized, consultative sales experience : welcome, discover needs, demonstrate products, and recommend curated pairings / gifts.

Drive walk-in conversion, cross-sell, and upselling; consistently meet daily / weekly sales KPIs.

Maintain visual merchandising and display standards suited to a 120-150 sq. ft kiosk.

Handle POS, billing, invoicing, and airport retail procedures with accuracy and speed.

Build a client book / CRM for repeat business; conduct courteous post-purchase follow-ups.

Adhere to airport security and operational protocols; complete opening / closing and cash-up.

Support stock receipt, counts, and reconciliation; flag fast / slow movers to the store lead.

Must-Have Experience & Skills

3+ years in luxury or mass-luxury retail with a demonstrable track record of meeting / exceeding targets.

Polished communication; able to engage all customer profiles confidently.

Fluent in English & Hindi (additional languages are a plus).

Presentable, punctual, and comfortable in high-footfall, demanding environments.

Proficient with POS and basic billing / invoicing; integrity in cash / card handling.

Flexibility for rotational shifts, weekends, and holiday travel periods.

Preferred

Jewellery experience (lab-grown or natural diamonds) or premium lifestyle / beauty brands.

Experience building a repeat client base / CRM and working with simple clienteling tools.

Qualifications

HSC / Graduate from a recognized board / university.

Compensation & Benefits

Competitive salary + performance incentives.

Structured training in product, selling skills, and visual merchandising.

Growth opportunities in a fast-scaling premium retail brand.