Customer Success Manager

Brainlabs is a digital media agency – we’re passionate about using data and tech to craft marketing strategies that drive real business results for clients. Our 1000+ Brainlabbers partner with some of the world’s largest advertisers to do just that.

Our mission is simple, we want to become the world’s largest independent media agency, famous for delivering high performance and accelerating the careers of Brainlabbers whilst we’re at it.

Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.

As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.

This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. It’s a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.

You can read

At Brainlabs we have been busy building Cortex, our end-to-end platform with hundreds of features which automates across the marketing lifecycle. As the agency has expanded, the need for assistance in using these tools and applications has grown. We now need a dedicated Customer Success Manager to ensure our suite of tools are used to optimal capacity throughout Brainlabs.

As a Customer Success Manager we'd like you to :

• Develop an onboarding strategy for our suite of software tools
• On-board new users onto our suite of software tools, demonstrating how the tools work and how they benefit clients
• Support client managers to service their clients with our suite of tools
• Develop documentation, guidance and training materials to ensure tools are used correctly and to maximum effect
• Assist Product Marketing with promotional material
• Be the main point of contact for users needing assistance
• Gather and feedback ideas for the tools for the Product Manager
• Report on tool usage to the business
• Evangelise our suite of tools
• Measure customer satisfaction and devise methods of improving user experience
• Develop ideas and document opportunities to engage clients
• Develop case studies and measure the impact of our suite of software tools

All sounds great right? So here’s what we are looking for :

Is Brainlabs right for you?

We’re famed for our world class company culture. We cultivate an environment where everyone is excited to come into work. You will be surrounded by intelligent and hardworking colleagues. You’ll need to collaborate across the organisation and welcome the change and dynamism of a growing company. In turn, your career will grow at an unprecedented pace. Sounds too good to be true? Check out our website to see for yourself .

In order to maintain our fantastic working environment, culture fit is essential in selecting our newest recruits. It’s not only important to find someone who is capable of performing their job duties, it’s essential you are positive, collaborative, curious, and have a weird thing for processes and systems. Apply today!

Brainlabs is proud to be an equal opportunity workplace : we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know when speaking with a member of the recruitment team.

Brainlabs is proud to be an equal opportunity workplace : we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!

Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.