Customer Success Manager - Digital Sales, Adobe

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Join Adobe's dynamic team as a Customer Success Manager - Digital Sales in Noida! This outstanding opportunity enables you to develop a deep understanding of Adobe's Digital Media products and lead meaningful dialogue with customers. You will invent relationships based on value with North American SMB customers, promoting upsell and cross-sell initiatives. If you are ambitious and committed to customer success, this role is the perfect fit for you.

What you'll Do

• Build and maintain positive relationships with new and existing North American Adobe SMB customers.
• Start conversations centered on value to endorse Adobe's Digital Media solutions.
• Boost sales by recognizing accounts with the greatest potential for additional purchases and cross-selling.
• Complete Marketing Qualified Leads with a defined SLA to improve revenue.
• Research customer contracts and purchasing history to identify expansion opportunities.
• Manage the opportunity pipeline, providing accurate and timely updates to management.
• Collaborate with Solution Specialists to improve Adobe Solution streams like Adobe Sign, Substance, Stock, and
• Engage with supporting functional teams to resolve issues related to Creative Cloud Subscriptions.

What you need to succeed