Sales Process Optimization Manager

Job Overview :

Seeking a highly motivated and detail-oriented Sales Operations Executive to join our dynamic real estate team in Dubai. This role is crucial in supporting and optimizing the sales process, managing operational tasks, and ensuring efficient operation of the department. An ideal candidate will have a solid understanding of the real estate market, excellent organizational skills, and the ability to streamline processes to maximize sales performance and operational efficiency.

Key Responsibilities :

• Sales Support : Provide day-to-day support to the sales team, Completions of assigned tasks as per SLA and within TAT.
• CRM / ERP (Salesforce) Management : Oversee and maintain the CRM (Salesforce) system, ensuring that all client interactions, sales activities, leads, bookings are accurately recorded and tracked.
• Reporting & Analysis : Prepare various sales and operational efficiency reports and analyze performance data to identify trends, opportunities, and areas for improvement. Present findings to senior management.
• Process Optimization : Collaborate with the sales team to streamline sales processes, curtail pendencies, and enhance overall efficiency.
• Lead Management : Support in managing operational leads and ensuring timely follow-ups with the sales team. Assist in tracking and closure of pending files and booking documents.
• Documentation & Compliance : Ensure all documents and processes are in compliance with company polies, local laws and real estate regulations.
• Collaboration with Cross-Functional Teams : Work closely with Sales, finance, marketing, channel partner management departments to ensure seamless communication and alignment across all functions.
• Training & Development Support : Assist in training new sales operations staff and provide ongoing training on salesforce and other related tools.

Vital Requirements :