Senior Process Excellence ManagerWipro • Hyderabad, Telangana, India
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Senior Process Excellence Manager
Wipro • Hyderabad, Telangana, India
30+ days ago
Job description
Shift : General Shift, All 3 Days WFO
Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering
Exposure to ISO, CMMi or COPC will be added advantage
Consulting experience in Shared Services Set up / BPO space is desirable
Single point of contact for Quality Support of Client Account(s).Connect and collaborate with Client PgMs independently on daily basis
Lead and guide a team of Improvement Consultants
Ensuring Implementation of Quality Standards in the account
Design and deploy consistent improvement framework to enhance customer satisfaction
Facilitation of Metrics Management. CPMs / KPIs
Providing High Quality Business analytics support to Management team
Execute client projects on cost reduction, customer experience improvement, process re-engineering, process improvement, workforce optimization
Project planning, project management, change management at client locations, stakeholder management & communication
Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation
Benchmarking processes, Management dashboard set up & building the best practices repository.
Leverage business optimization & innovation tools & application for process re-engineering
Bring in expertise regarding moderate AI / ML capability driven transformation experience
Any experience in driving process improvement in Geo-Maps and SDV space will be added advantage
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Ensure that all company information which includes customer information are kept confidential and secured as part of the Organizational Policy
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Senior Manager • Hyderabad, Telangana, India
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