This job offer is not available in your country.
Executive Customer Service - Blended Process
ConfidentialMumbai City, Navi Mumbai, Mumbai1 day ago
Job descriptionProvide accurate and complete information to customers using appropriate tools and resources. Escalate unresolved issues to the appropriate internal teams and ensure timely follow-up. Document all customer interactions and actions taken accurately in CRM systems. Meet or exceed daily, weekly, and monthly performance targets (AHT, FCR, CSAT, etc.). Ensure compliance with company policies, security guidelines, and quality standards. Identify recurring issues and suggest process improvements. Work closely with team members and support departments to ensure customer satisfaction. Participate in regular training sessions, feedback discussions, and team meetings. Education : Minimum : High School Diploma / 10+2 Preferred : Bachelor's Degree in any discipline Experience : 0–2 years in a BPO / Customer Service / Call Center environment Freshers with excellent communication skills are welcome Skills : Strong verbal and written communication skills Good typing speed and basic computer literacy Ability to multitask and handle both voice and non-voice queues Empathy, patience, and problem-solving ability Knowledge of CRM tools and customer service software (preferred)
Key Responsibilities :
Customer Interaction (Voice + Non-Voice) :
- Handle incoming and outgoing customer calls professionally and efficiently.
- Respond to customer queries via email, live chat, or other digital platforms.
- Troubleshoot and resolve product or service-related issues in a timely manner.
- Maintain a customer-first approach in all interactions.
Issue Resolution :
Service Quality & Performance :
Team Collaboration :
Required Qualifications :
Skills Required
Customer Service, CSAT, Crm, AHT
Create a job alert for this search
Customer Service Executive • Mumbai City, Navi Mumbai, Mumbai
Related jobs
Conduct periodic activities for Order to Cash process (e.Prepare regular reports on billing, collections, and customer interactions, providing insights to management for informed decision-making an...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Executive
TPmumbai, maharashtra, in Job Title : Customer Service Executive – International Process.Night Shift / Rotational Shifts (as per international time zones).
We are looking for a dynamic and customer-focused individual to join ...Show moreLast updated: 25 days ago
- Promoted
Customer Service Executive
GETSETFITMumbai, Maharashtra, India We’re Hiring : Community Support Executive @ GetSetFit.Show moreLast updated: 30+ days ago
- Promoted
Inbound Process Customer Service Executive
ConfidentialNavi Mumbai, Mumbai Handle customer calls regarding product inquiries, complaints, or issues.Provide accurate and timely information to customers regarding products, services, and policies.
Address customer concerns, t...Show moreLast updated: 8 days ago
- Promoted
Sr. Customer Service Executive
ConfidentialNavi Mumbai, Mumbai, India Main job purpose : To ensure efficiency and control of the business activities from order receipt to product delivery.The Customer Service Executive would be responsible for below activities.Master ...Show moreLast updated: 8 days ago
- Promoted
Executive - Customer Services
ConfidentialMumbai Answer inbound calls from customers in a professional and courteous manner.Resolve customer queries and issues related to [products / services offered by the company].
Provide accurate, valid, and com...Show moreLast updated: 5 days ago
- Promoted
Customer Service Executive – Upstox IB (Inbound Process)
ConfidentialMumbai, India Experience : 0 Month to 2 Years.Branch : 12th Pass (HSE)-12thpass.We are seeking enthusiastic and customer-focused individuals to join our Inbound Customer Service team at Upstox IB.This role is pure...Show moreLast updated: 8 days ago
- Promoted
Customer Service Executive - Business Loans - Direct
ConfidentialMumbai Perform the following under the guidance / direction of Supervisor / Manager.With help of Supervisor / Manager, Identify the customers for protentional Business.
Collect the documents from Customers and ...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Loyalty Executive
Nirvana Realtymumbai, maharashtra, in Hiring : Senior Customer Loyalty Executive – Nirvana Realty 🌟.Location : Andheri West, Mumbai.Nirvana Realty is a leading real estate developer with 18+ years of expertise, delivering 7+ landmark se...Show moreLast updated: 7 days ago
- Promoted
Customer Support Executive
TPmumbai, maharashtra, in International Voice (Customer Support).HSC (12th pass) with relevant experience(.Excellent English communication skills.Willingness to work in rotational shifts.
The role requires individuals with p...Show moreLast updated: 7 days ago
- Promoted
Customer Service Executive – Banking Process (BPO)
ConfidentialThane, Navi Mumbai, Mumbai City Customer Service Executive – Banking Process (BPO).Full-Time | Night Shift | Rotational Shift.If you're passionate about customer service and looking to grow in the banking domain, this is the oppo...Show moreLast updated: 8 days ago
- Promoted
Customer Service Executive - Voice Process
ConfidentialMumbai Answer inbound calls from customers in a professional and courteous manner.Resolve customer queries and issues related to [products / services offered by the company].
Provide accurate, valid, and com...Show moreLast updated: 5 days ago
- Promoted
Executive - Customer Service
ConfidentialMumbai Executive - Customer Service to join our dynamic team and embark on a rewarding career journey.Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.Resol...Show moreLast updated: 8 days ago
- Promoted
Inbound Customer Service Executive
ConfidentialThane, Navi Mumbai, Mumbai Customer Service Executive – International BPO (Work From Office).Rotational 9-hour window shifts.We are hiring Customer Service Executives with international BPO experience for our offices in Than...Show moreLast updated: 8 days ago
Executive - Customer Management & Billing
ScaleneWorksMumbai, Maharashtra, IndiaQuick Apply
- Promoted
Executive - Customer Engagement
ConfidentialMumbai Max Life Insurance Company Limited is looking for Executive - Customer Engagement to join our dynamic team and embark on a rewarding career journey.
Develop and implement strategies to enhance custo...Show moreLast updated: 25 days ago
- Promoted
Customer Service Executive - International Banking Process
ConfidentialNavi Mumbai, Mumbai City, Mumbai Are you ready to be a part of one of the.International US Banking Customer Service process.This role is your gateway to a.
Malad & Thane (Work from Office).Up to ₹35,000 in-hand (based on experience...Show moreLast updated: 8 days ago
- Promoted
Customer Service Executive - Business Loans - Direct - Mumbai - Malad W - CSE
ConfidentialMumbai, India Perform the following under the guidance / direction of Supervisor / Manager.With help of Supervisor / Manager, Identify the customers for protentional Business.
Collect the documents from Customers and ...Show moreLast updated: 8 days ago
- Promoted
Customer Service Executive -Malayalam
Healeo NutritionKalyan-Dombivli, IN Salary : ₹10,000 (monthly, in hand).Work Timings : 09 : 00 AM – 06 : 00 PM.The role involves handling both.Candidates must be disciplined, comfortable managing a high call volume, and able to work effici...Show moreLast updated: 7 days ago
- Promoted
Customer Service Executive
ConfidentialMumbai, India Customer Issue Resolution : Identify and resolve customer problems using the knowledge base and available resources, ensuring each solution is tailored to the customers unique needs.Empathy & Suppor...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Service Executive
ConfidentialThane, Navi Mumbai, Mumbai Shift : US Rotational (5 : 30 PM – 10 : 00 AM).Work Days : 5 Days Working | 2 Days Off.Salary : ₹33,000 – ₹37,000 In-Hand.
One-Way Pick-Up or Drop to Home Provided!.Provide Accurate Banking Information.Wil...Show moreLast updated: 8 days ago