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Inbound Process Customer Service Executive
ConfidentialNavi Mumbai, Mumbai9 days ago
Job descriptionMinimum Qualification : HSC (12th Pass) Age : 18 – 35 years Experience : Fresher or experienced candidates welcome Languages : Fluent in Hindi (mandatory); knowledge of Marathi or English is a plus Skills : Excellent communication and interpersonal skills Customer-centric approach with a problem-solving attitude Ability to remain calm and composed under pressure Basic computer skills (CRM systems, MS Office)
Key Responsibilities :
- Answer Inbound Calls : Handle customer calls regarding product inquiries, complaints, or issues
- Customer Support : Provide accurate and timely information to customers regarding products, services, and policies
- Problem Resolution : Address customer concerns, troubleshoot issues, and offer solutions
- Data Entry : Update customer information and interaction details in CRM systems
- Customer Retention : Ensure high levels of customer satisfaction and resolve queries to prevent churn
- Service Quality : Meet quality standards and follow company guidelines during every interaction
- Maintain Call Logs : Record customer issues, feedback, and actions taken for future reference
Eligibility Criteria :
Skills Required
Customer Retention, Problem resolution, Ms Office
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Customer Service Executive • Navi Mumbai, Mumbai
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