Main job purpose : To ensure efficiency and control of the business activities from order receipt to product delivery
The Customer Service Executive would be responsible for below activities
- Master Data management for entire portfolio listed with the customer and all DC / Store
combinations
Maintaining the Mapping in system as per the customer masterManaging end to end flow of merchandise on daily basis from DC to the customer&aposs DC / StoresPerforming day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs,MRP issues, Mapping issues, Delisting of inactive packs, new listings etc
Coordinating and Planning for daily dispatches across the Depots to Customer&aposs DC / Stores -resolving issues on extra Appointment and PO Extensions
Drive on shelf availability and support all marketing plans & new launches to deliver businessgrowth through flawless supply chain execution
Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying & Supply ChainTeam
Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring theperformance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables
Monitoring and controlling Key Promo packs for the month and timely switching to plain stock tominimize Excess Ordering
Meeting customers for replenishment review , master synchronization & sales forecast andfeeding back the inputs in the system
Anchoring the Strategic Projects as per the Joint Business Planning initiatives( eg VMI , Forecastaccuracy , EDI etc)
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Skills Required
Edi, Master Data Management