Process Manager

TCS hiring for Process Manager @ Mumbai

Role : Process Manager

Location : Mumbai

Exp Range : 5 - 10 Yrs

Must Have :

5+ years of experience in handling teams (operations, deliveries, skills development, process improvements, recruitment, training, mentoring, contracts, budget estimations)

Excellent written and verbal communication skills; problem solving, decision making, analytics and articulation; presentation skills; attention to details

Adept in communicating and collaborating with both senior and junior resources

Good at motivating team members

Customer focused and result-driven

Advanced MS Office Skills (Excel, Word, and PowerPoint)

Experience working under pressure and tight deadlines

Ability to quickly devise, test and implement new tools, technologies and processes

Roles & Responsibility :

Planning delivery and strategizing to meet delivery quality standards and timelines

Manage and supervise daily production

Requirement gathering and effectively cascading daily work to the internal team

Data Management : Developing and maintaining dashboards and trackers to ensure availability of accurate and complete operational and governance data.

Management reporting : Daily / weekly / monthly / quarterly / yearly reporting of data on all pertinent parameters.

Presenting ideas / data / reports / issues on various platforms (calls, discussions, meetings, trainings, Learning and Sharing sessions, monthly status update calls, quarterly review meets, etc.)

Data driven decision-making at technical and operational levels for a smooth functioning of the team

Collaborate effectively with all stakeholders / functions