CarDekho.com - Head - Collections & Assurance

Key Responsibilities : -

• Develop and implement comprehensive collection strategies to optimize recovery efficiency and reduce bad debts.
• Analyze delinquency patterns, aging trends, and payment behaviors to design targeted collection initiatives.
• Lead recovery operations for digital media and corporate clients, ensuring adherence to credit policies.
• Drive process automation and digitization within the collection lifecycle for enhanced performance monitoring.
• Establish assurance mechanisms to ensure accuracy and accountability in collection transactions.
• Collaborate with Finance and Risk teams to strengthen control frameworks and mitigate collection-related risks.
• Lead a high-performing collections team, setting KPIs and monitoring performance outcomes.
• Foster a data-driven and performance-oriented culture.
• Negotiate payment settlements and terms with key clients and external agencies.
• Maintain close coordination with business heads, finance controllers, and legal partners to resolve disputes.
• Represent the collections function in cross-functional leadership meetings and strategic reviews.
• Monthly dashboard & reporting to CFO

Key Skills & 10+ years in Collections / Recoveries across Digital / Print Media / Fintech / Auto

(ref : iimjobs.com)