Front Office Executive for a Hospital

Job Overview

We are seeking a dedicated Front Office Executive for a reputable hospital in Chennai. As a key team member, the successful candidate will manage front office operations, handle patient inquiries, and provide exceptional customer service, ensuring smooth administrative processes within the hospital.

Roles and Responsibilities

• Serve as the first point of contact for patients and visitors, providing a friendly and professional reception experience.
• Manage and coordinate patient appointments, liaising with healthcare providers to optimize scheduling.
• Respond to patient inquiries and direct them to the relevant hospital services, ensuring prompt and accurate information flow.
• Address and resolve patient concerns or complaints effectively, maintaining patient satisfaction and trust.
• Facilitate front office operations, including record management, ensuring that all administrative functions are executed efficiently.
• Maintain accurate and up-to-date records of patient interactions and appointments, supporting overall hospital administration.
• Collaborate with healthcare providers and hospital staff to enhance service delivery and patient care standards.
• Ensure the front office area is tidy, organized, and equipped with necessary supplies to create a welcoming environment.

Qualifications and Skills

Education : Minimum graduate (preferably in any discipline).

Experience : 1-6 years of experience in customer service , preferably in healthcare or hospitality.

Shift Timing : Ok to work with rotational shifts.

Skills :

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