Desktop Support Engineer

WALK-IN DRIVE - WELCOME FRESHER'S

Dear Candidate,

Greetings from Teleperformance!

We are pleased to inform you about an exciting career opportunity with Teleperformance Global Services, India —a leading French-based multinational organization known for delivering exceptional customer and technical support solutions across the globe.

We are currently hiring for the position of Technical Support Executive . Please find the details below :

🔹 Job Title : Technical Support Executive

🔹 Domain : Technical Support (Voice / Non-Voice)

🔹 Experience Required : Freshers-1 Year

🔹 Job Location : Hyderabad

🔹 Shift Timings : Rotational Shifts (24x7)

Key Responsibilities :

• Provide prompt and effective technical assistance to customers through multiple support channels including phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Ensure a high level of customer satisfaction by addressing technical queries and concerns professionally.
• Document customer interactions, technical issues, and resolutions accurately in the CRM system.
• Escalate unresolved or complex issues to the appropriate internal teams.
• Maintain up-to-date knowledge of company products, services, and technical support protocols.
• Collaborate with cross-functional teams to improve support processes and customer experience.

Desired Skills :

If this opportunity aligns with your career goals and aspirations, we would love to hear from you. Please share your updated CV at alok.sharma2@teleperformancedibs.com for further consideration.

Regards

Alok Sharma