IT Support Engineer

Location : Hyderabad

Work Type : Onsite & In-house Support (with remote support to Singapore office)

Job Summary

We are looking for a proactive IT Support Engineer (L1) to provide day-to-day technical assistance to onsite and in-house employees. The candidate will handle Windows OS issues, hardware and software troubleshooting, Autodesk and Microsoft Office application support, user account management, and basic network / domain activities. The role also includes IT asset management and coordination for shift planning and onboarding activities.

Key Responsibilities :

• Provide onsite and in-house desktop / laptop support for hardware and Windows OS issues.
• Install, configure, and troubleshoot Autodesk applications (Revit, BIM Collaborate Pro, AutoCAD, Navisworks).
• Support and resolve issues in Microsoft 365 applications (Outlook, Teams, Word, Excel, PowerPoint).
• Manage asset allocation and inventory for IT equipment.
• Create and manage user accounts in Active Directory and Firewall.
• Assist in basic network troubleshooting (LAN, IP configuration, connectivity).
• Coordinate with managers for shift rosters and onboarding setup.
• Maintain documentation of incidents, assets, and daily support activities.
• Flexible to work in extended hours when required to support business operations.

Qualifications & Skills :