Application Support Engineer - IT Operations

Description :

Job Title : Application Support Engineer (Tier 2) Infra & Tier 2 Support.

Location : Hyderabad / Bangalore / Chennai.

Role & Responsibilities :

• Develop, maintain, and execute advanced SQL queries and shell scripts to automate recurring database clean-ups, system maintenance, and workaround processes.
• Utilize cloud-based operational tools and APIs to resolve downstream order processing issues and account repair scenarios.
• Manage monthly operational workflows, including report generation, fee reconciliation, and data feed validations.
• Coordinate and implement system adjustments for scheduled time changes and blackout events to ensure uninterrupted service continuity.
• Perform daily application health assessments, including URL accessibility and system sanity checks, while enhancing monitoring capabilities for proactive anomaly detection.
• Monitor key system components and service workflows to promptly identify and resolve performance bottlenecks, errors, and unexpected failures.
• Execute thorough preand post-deployment validations to ensure seamless application updates and minimal operational impact.
• Collaborate with development, DevOps, and interface teams to troubleshoot complex issues and drive timely resolutions.
• Handle exception management and ad-hoc account-related resolutions across multiple communication channels.
• Manage service package adjustments and ensure accurate service mapping and billing alignment.
• Act as a liaison between support and development teams, facilitating communication and escalation of critical application issues.
• Track and document escalated incidents through ticketing systems, ensuring transparency and follow-through until resolution.
• Troubleshoot and resolve issues related to service mapping, data collection feeds, and over-the-air system communications to maintain consistent service delivery.

Must-Have Skills :

Desired Skills :

Mandatory :

(ref : hirist.tech)