ING Calypso Support Engineer

ConfidentialBengaluru / Bangalore, Hyderabad / Secunderabad, Telangana, Chennai

1 day ago

Job description

Key Responsibilities

Production Support & Maintenance

Provide functional and technical support for the Calypso platform .
Perform Run the Bank (RTB) and Change the Bank (CTB) functions.
Troubleshoot and resolve production issues in a timely manner.
Monitor system performance and ensure high availability.

Business Interaction & Query Resolution

Work closely with business users to address and resolve queries.

Collaborate with cross-functional teams to improve system functionality.

Assist in requirement gathering and issue analysis to enhance platform capabilities.

Continuous Improvement & Strategic Initiatives

Contribute to strategic bank initiatives aimed at enhancing Calypso capabilities .

Drive continuous learning and improvement in processes.

Work on modern Continuous Integration (CI) processes and toolchains .

Shift & Support Coverage

Participate in a rotational afternoon shift to ensure 24 / 7 support coverage.

Required Skills & Experience

Technical & Functional Expertise

5+ years of experience in Calypso production support .

Hands-on experience in FX (Foreign Exchange) and MM (Money Market) products .

Strong problem-solving and troubleshooting skills.

Experience working with Continuous Integration (CI) processes .

Soft Skills

Strong communication and stakeholder management skills.

Ability to work effectively in a geographically dispersed team .

Proactive approach to learning and process improvement .

Nice to Have

Exposure to Calypso development / customization .

Experience with automation in production support .

Knowledge of cloud-based deployment and monitoring tools .

Skills Required

Calypso, Java, Scripting, Linux, Sql

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Support Engineer • Bengaluru / Bangalore, Hyderabad / Secunderabad, Telangana, Chennai

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