Customer Success Manager (B2B)
ConfidentialBengaluru / Bangalore8 days ago
Job description2+ yrs of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. Total experience : 4+ years Experience in Training and Education will be desirable. Prior experience in SaaS is preferred. Experience in handling Strategic Enterprise clients in the US market will be desirable. MBA / Masters is desirable. You're driven : No one needs to push you to excel; it's just who you are. Very good written and verbal communication skills. Detail oriented and analytical. Strong team player but still a self-starter. Thrives in a multi-tasking environment and can adjust priorities on-the-fly. Eager to learn, adapt and perfect your work; you seek out help and put it to good use. You want to help and serve our customers : They win, so you win. Working exposure in APAC business hours & rotational schedules Knowledge of Salesforce and Intermediate MS Excel Skills preferred
Responsibilities :
- Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.
- Develop, prepare, and nurture customers for Account growth.
- Handhold clients from the sales closure stage to onboarding, training, governance, reporting and providing continued support.
- Work to identify and / or develop upsell opportunities.
- Advocate customer needs / issues cross-departmentally.
- Program manage account escalations.
- Collaborating with Sales, Product Management and Solutioning.
- Create reports, notes, presentations for business review discussions.
Qualifications
Requirements
Skills Required
Salesforce, Customer Success
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Manager Customer B2b • Bengaluru / Bangalore
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