Technical Support Engineer

Provide expert technical support to our channel partners and end users

Your primary tasks will be to support, train and develop our users and partners in India . Technical support will be handled through either email, telephone or on site at our users’ premises. You will be travelling approximately 90 days a year. Your role will include the following tasks :

• Providing technical support to channel partners;
• Providing robotic application support and consultations to channel partners and Dobot sales team;
• Developing / Translating technical training curriculums and conducting technical training courses for channel partners and technical workshops for end users;
• Developing partners and users’ technical knowledge and competencies in Dobot robots and applications;
• Preparing / Translating technical documentation;
• Participating in customer visits;
• Participating in trade shows and seminars;

Developing applications for trade shows and seminars.

Qualifications :

Proficiency in a high-level programming language such as C++ / Java / Python / Lua (a plus)