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NICE - L3 Support Engineer - Actimize Solutions
Nice interactive solutions India pvt ltdPune30+ days ago
Job descriptionBy resolving complex and critical issues efficiently, you minimize downtime for Actimize solutions, ensuring uninterrupted services for financial institutions. Your proactive system monitoring and performance tuning prevent disruptions, enabling clients to focus on combating financial crimes. Your role as the technical expert builds trust with clients by demonstrating a commitment to excellence and reliability. Prompt, transparent communication during incident resolution strengthens customer relationships and fosters loyalty. Your expertise improves the efficiency and accuracy of L1 and L2 teams by providing them with guidance, training, and advanced troubleshooting support. By streamlining issue escalation processes, you reduce resolution times, improving overall service delivery. Actimize products are critical for detecting fraud, managing compliance, and mitigating financial risks. Your role ensures these solutions perform optimally, directly contributing to safer financial ecosystems. By addressing product defects and ensuring seamless functionality, you enable institutions to meet regulatory standards and prevent financial crimes. Your feedback on recurring issues and system inefficiencies helps drive product improvements, benefiting a broader client base. Collaboration with development teams ensures Actimize solutions evolve to meet the dynamic demands of financial crime detection and risk management. Sharing your knowledge and expertise enhances the skills of colleagues, fostering a more competent and self-sufficient support team. Your contributions to documentation and training empower others to handle challenges more effectively. Programming Language : Hands on experience in Java, J2ee L3 support , having good debugging & diagnosis skills. Knowledge of Scala is added advantage. Application Servers : Hands on experience on any of the application servers (Tomcat, JBoss, WebSphere, WebLogic). Database Proficiency : Hands-on experience with databases like Oracle or SQL Server, including writing complex queries and performance tuning. Integration Know-How : Familiarity with middleware (MQ, Kafka) and REST APIs for system integrations. Scripting Knowledge : Basic Knowledge in scripting languages such as Python, Shell, or PowerShell for troubleshooting. Actimize Expertise : Knowledge of Actimize solutions, including modules like SAM, CDD, RCM, or Fraud Detection is added advantage. Exceptional Problem-Solving Abilities. Analytical Thinking : Ability to perform root cause analysis and resolve intricate issues efficiently. Attention to Detail : Recognize patterns and anomalies in system behavior to prevent recurring problems. Innovation : Think creatively to implement sustainable fixes and optimizations. Clear Documentation : Strong ability to create detailed technical guides, FAQs, and troubleshooting steps. Team Collaboration : Work seamlessly with L1 / L2 teams, developers, and clients to resolve issues collaboratively. Customer Focus : A relentless commitment to ensuring client satisfaction and improving the user experience. Resilience : Stay calm and resourceful under pressure during high-stakes situations. Work Experience : Prior experience in L3 support, preferably in the financial services or compliance domain. Frameworks and Standards : Familiarity with ITIL, incident management, and service delivery best practices. Certifications : Certifications in AWS , Actimize, database management, or ITIL are advantageous.
We set the highest standards and execute beyond them.
And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
Product L3 Support Engineer for one of the line of business of Actimize (Financial Security domain).
It is a pivotal role in ensuring the seamless operation, maintenance, and optimization of Actimize solutions, which are widely used for financial crime detection, risk management, and compliance.
This role bridges technical expertise and customer support, focusing on resolving complex issues, enhancing system performance, and providing advanced-level assistance to L1 and L2 support teams.
How will you make an impact?
- As an Actimize L3 Support Engineer, your contributions will directly influence the performance, reliability, and customer satisfaction of Actimize solutions .
Ensuring Business Continuity :
Enhancing Customer Trust :
Driving Operational Excellence :
Supporting Financial Crime Prevention :
Innovating and Improving Solutions :
Elevating Team Capabilities :
Have you got what it takes?
Total experience : 4- 8 years.
Strong Technical Skills :
Relevant Experience And Qualifications :
What's in it for you?
Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCE
(ref : hirist.tech)
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L3 Support Engineer • Pune
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