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Technical Support Engineer

Technical Support Engineer

Dover Indiapune, maharashtra, in
20 days ago
Job description

Roles & Responsibilities :

Relevant Experience Looking for 2-5 Yrs

Education : B.E / B.Tech / B.Sc (Computers / Electronics) / BCA / BBA

Mandatory Skills : Technical support Engineer-L1 / US Voice process / Troubleshooting-Hardware & Networking,

1 : Actively participates in support of incoming calls

  • Continuously demonstrates a truly empathetic concern for customer issues

2 : Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.

  • Quickly identifies escalations and creates expectation alignment with customers
  • 3 : Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.

  • Primary stakeholder to ensure our customers receive prompt support.
  • 4 : Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise.

  • Facilitate field support services to repair products within scope of service.
  • 5 : Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.

    Must Have skills :

    1 Proficient in US Accent and English Language, both Verbal and written.

  • Honest, dependable, and full of integrity
  • Possess a genuine desire to help others
  • 2 A track record of self-improvement and growth mindset

  • Ability to seamlessly adapt to changes quickly
  • 3 A demonstrated logical approach to troubleshooting

  • Consistently maintain a superior level of professionalism
  • 4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals

  • Experience or education from an electronics or information technology background
  • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases
  • Minimum Qualification

    Must have completed B.Sc (Computers / Electronics) / BCA / BBA or equivalent

  • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must
  • Experience with direct customer engagement in a fast-paced customer focused environment
  • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone
  • Ability to work independently with minimal support in Hybrid model.
  • Ability to multi task and has a good typing speed at least 50 words per min
  • Should be 100% conversant to listen, understand and respond in US ascent
  • Document everything and do it with tremendous detail
  • Be a voracious learner and demonstrate growth.
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    Technical Support Engineer • pune, maharashtra, in

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