Technical Support Specialist

Job Role

Job Title : Technical Product Specialist and Application Delivery II

Location : Pune

Experience : 5+years

Notice Period : Immediate / 15days

Shift : Flexible

Job Summary :

Provide Level 1 and 2 support for on-prem and cloud applications. Troubleshoot issues, monitor system health, and ensure smooth operation of production and non-production environments. Collaborate with teams to resolve incidents, support deployments, and maintain documentation.

Key Skills :

Linux / Unix, Windows, SQL, Shell scripting, Monitoring tools, CI / CD, SDLC, Agile / Scrum, Application support, Incident & problem management.

Key Responsibilities :

Provide timely support for application and system issues (L1 & L2).

Monitor application performance and alerts.

Troubleshoot and resolve technical issues or escalate as required.

Support production deployments, patching, and configuration changes.

Develop and maintain system documentation and dashboards.

Collaborate with development, operations, and business teams.

Follow incident, change, and problem management practices.

Participate in shift-based or on-call support rotation.