Qualys - Technical Support Engineer - Linux / Windows OS

Job Overview :

The Technical Support Engineer - Security Applications will work closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high customer satisfaction with all transactions.

This role is crucial in delivering a friendly and professional customer experience across all stages of the customer service life cycle within Qualys.

The position involves providing support via phone, email, and WebEx for multiple Qualys product modules offered over a SaaS (Software as a Service) platform (Qualys Solutions).

We are seeking passionate, self-motivated individuals who can think outside the box to solve complex technical problems.

Key Responsibilities :

• Act as the primary technical contact for customers, ensuring timely resolution of technical issues.
• Provide in-depth troubleshooting and technical support for security applications and network environments.
• Collaborate with Development, QA, and Operations teams to diagnose and resolve product issues.
• Engage in customer relationship building to enhance satisfaction and retention.
• Document troubleshooting steps, resolutions, and best practices in the knowledge base.
• Work in a rotational shift schedule to provide 24 / 7 support coverage.

Qualifications & Skills :

Required :

Preferred :

(ref : hirist.tech)