Services Operations Specialist

As a Services Operations Specialist, you will work closely with key stakeholders from across our organization including Sales, Engineering, Service Delivery, Sales Operations, Legal, and Finance. To be successful in this role, you will need to be a master communicator with a desire to learn a lot very quickly and to work in a fast-paced, highly collaborative, and results-driven environment.

Roles and Responsibilities :

• Draft, edit, and distribute client-facing scope documentation (Statement of Work, Project Change Requests, etc.) with a focus on accuracy and quality.
• Manage internal and Client deadlines to ensure deliverables are completed in a timely manner and to ensure that turn-around times wont negatively impact a sale.
• Work within Salesforce to accurately update records, adjust pricing and hours, and manage requests.
• Identify any risks associated with an opportunity and make decisions to determine required approvals or steps needed to mitigate risks.
• Communicate key information to internal stakeholders throughout the lifecycle of a sales campaign, including escalations and exceptions, as needed.
• Organize and maintain project-related scope documentation and other assets in Teams / SharePoint.
• Identify and escalate any issues that appear within the OA process and work with the appropriate teams to remediate said issues.

Qualifications :

Why AHEAD :

USA Employment Benefits include

Skills Required

Salesforce, Microsoft Teams, Microsoft Sharepoint, Communication