Client Services Specialist

About ETS

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we&aposve been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we&aposve expanded our global capabilities : PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we&aposre partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

About The Role

• The Client Services Specialist is responsible for daily operational tasks relating to the administration and implementation of examinations for PSI clients, as well as assisting department directors and leadership with projects and deliverables related to specific client assignments. This role is a full-time, permanent position requiring a fixed eight-hour shift during general office hours, Monday to Friday. The role is based in the Delhi GCC and is an in-person role.

Role Responsibilities

Knowledge, Skills And Experience Requirements

High school diploma or equivalent educational level expected. Some college preferred.

Behavioral Competency Requirements

Providing Effective Service

striving to achieve customer satisfaction.

Supporting Others

logic, emotion, or connection. Listens to and addresses objections and concerns.

Uncovers and considers various perspectives by reaching out to others across functional areas. Considers context, competing goals, and different stakeholders to plan strategies

and anticipate obstacles.

spaces. Regularly encourages others to reflect on their work and performance. Identifies opportunities for team members to grow and develop their skills.

Achieving Results

Gathers information essential to decision making in the most efficient way possible to ensure timeliness of response. Takes responsibility for difficult decisions and their

consequences.

change into actions. Creates opportunities for others to support the implementation of change initiatives.

Recognizes threats and opportunities that may impact their strategic plan. Monitors and modifies their strategic plan in response to change.

Delegates stretch assignments and new challenges to others. Trusts others to achieve important goals.

ETS is mission driven and action oriented

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.

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Skills Required

proprietary software, Microsoft Office, Crm Systems