Specialist : Implementation & Success

As a Specialist : Implementation & Success, you will manage SaaS / ERP implementations, client training, technical support, and issue resolution. Ensure smooth transitions, maintain customer relationships, and provide excellent communication and documentation throughout.

Qualification :

• B.Com, M.Com, MBA, BAF (Any degree related to accounting field) with an aggregate of 70 .

Responsibilities :

Good Knowledge in Accounting.

Customer-facing role for technical support and implementations.

Handle Technical Documentation and exhibit good analytical skills.

An understanding of Saas / ERP / CRM products.

Demonstrated ability to implement SaaS products with project Management skills.

Onsite Deployment of the software.

Training and post-implementation support to clients Onsite and Virtual.

Troubleshoot and resolve customer complaints / queries in accordance with the agreed Maintenance and Support Procedure (Phone, Email and In-Person Support).

Root Cause Analysis and resolving software and Hardware issues.

Manage customer relationships and be the single point of contact for customer queries.

Track application related issues with clients and drive them to closure.

Identifying incidents that need special attention or escalation.

Client’s requirement gathering.

Testing of functional scenarios, compatibility, UI, and user acceptance.

Reporting enhancements, bugs, problems, and re-occurring incidents to the development team and senior-level managers.

Excellent Customer handling and communication (verbal and written) skills.

Experience :

1-2 years

We Offer You :

Opportunity to work with cutting-edge SaaS / ERP / CRM products.

A dynamic, collaborative, and customer-centric work culture.

Exposure to end-to-end implementation and onboarding processes.

Ongoing learning and professional development support.