Implementation Lead

Role Overview :

The Implementation Lead will play a pivotal role in building and managing a centralized, OKR-driven project delivery function that focuses on the implementation of our products across large-scale enterprises. This role requires driving end-to-end client delivery from requirements gathering to deployment, while ensuring seamless cross-functional alignment across Product, Engineering, Data, Customer Success and Sales.

You will act as the bridge between clients and internal teams, ensuring client implementation success, program visibility, and measurable business impact.

Key Responsibilities :

• Drive Cross-Functional Execution : Steer Product, Engineering, Data / Analytics, and customer success teams toward timely, high-quality outcomes.
• End-to-End Ownership : Manage the complete project lifecycle - requirement gathering, task planning, milestone definition, dependency management, capacity planning, and timeline preparation.
• Client Success Champion : Serve as the primary program owner for enterprise clients, ensuring smooth implementations and long-term success.
• Visibility & Accountability : Establish clear roles & responsibilities, identify risks and bottlenecks early, and enhance cross-team communication to resolve blockers proactively.
• Sales & Client Alignment : Partner with Sales teams and client stakeholders to provide program updates, align expectations, and drive transparent communication.
• Process & Tools : Champion the use of modern project management tools (Jira, Smartsheet, MS Project, or equivalent) to improve transparency, reporting, and planning efficiency.
• Outcome Orientation : Ensure every initiative is tied to company OKRs, with a focus on business outcomes, not just outputs.

Qualifications That We Look For :

(ref : hirist.tech)