Specialist : Implementation & Success

As a Specialist : Implementation & Success, you will manage SaaS / ERP implementations, client training, technical support, and issue resolution. Ensure smooth transitions, maintain customer relationships, and provide excellent communication and documentation throughout.Qualification : - B.Com, M.Com, MBA, BAF (Any degree related to accounting field) with an aggregate of 70 .Responsibilities : - Good Knowledge in Accounting.- Customer-facing role for technical support and implementations.- Handle Technical Documentation and exhibit good analytical skills.- An understanding of Saas / ERP / CRM products.- Demonstrated ability to implement SaaS products with project Management skills.- Onsite Deployment of the software.- Training and post-implementation support to clients Onsite and Virtual.- Troubleshoot and resolve customer complaints / queries in accordance with the agreed Maintenance and Support Procedure (Phone, Email and In-Person Support).- Root Cause Analysis and resolving software and Hardware issues.- Manage customer relationships and be the single point of contact for customer queries.- Track application related issues with clients and drive them to closure.- Identifying incidents that need special attention or escalation.- Client’s requirement gathering.- Testing of functional scenarios, compatibility, UI, and user acceptance.- Reporting enhancements, bugs, problems, and re-occurring incidents to the development team and senior-level managers.- Excellent Customer handling and communication (verbal and written) skills.Experience : - 1-2 yearsWe Offer You : - Opportunity to work with cutting-edge SaaS / ERP / CRM products.- A dynamic, collaborative, and customer-centric work culture.- Exposure to end-to-end implementation and onboarding processes.- Ongoing learning and professional development support.