Customer Service Executive – International Process

Job Title : Customer Service Executive – International Process

Location : Spaze Itech Park,unit 1025-1026,10 th Floor,Tower B3,Sohna road Gurugram,Sec-49- 122018 Department : Customer Experience / Operations

Experience Required : 7+ years Employment

Job Summary :

We are looking for a highly skilled and customer-focused professional to join our international customer service team. The ideal candidate should possess exceptional communicationskills, in-depth process knowledge, and a passion for delivering world-class customer experiences. As part of a global organization, you will be responsible for managing international client interactions, resolving queries efficiently, and ensuring customer satisfaction through professional, proactive, and empathetic engagement.

Key Responsibilities :

• Handle inbound and outbound customer interactions via phone, email, and chat for international clients
• Provide prompt, accurate, and courteous responses to customer inquiries, requests, and complaints
• Identify customer needs and offer suitable solutions while maintaining service quality standards
• Collaborate with internal departments to ensure timely resolution of issues and seamless service delivery
• Maintain accurate documentation of customer interactions in CRM systems
• Meet or exceed performance metrics such as response time, customer satisfaction, and quality assurance scores
• Contribute to process improvement initiatives to enhance efficiency and service excellence
• Stay updated with product knowledge, company policies, and market trends to provide informed support
• Represent the company with professionalism, empathy, and integrity in every customer interaction

Key Skills & Competencies :

Qualifications :

Why Join Us :