Manager Customer Service

Preferred Experience (Electrical) :

• Basic knowledge of Fanuc, Mitsubishi Siemens CNC controls.
• Basic knowledge of PLCs like Siemens / Mitsubishi.
• Exposure of handling variable frequency drives like Control Technique, Mitsubishi, Siemens Danfoss etc.
• Exposure on checking editing PLC program for above controllers and make correction would be an added advantage.

Other important requirements :

• Good written spoken English communication skills.
• Should have good administrative skills with having prior exposure of heading a team of Engineers Technicians (min. team strength 15 above).
• Should have flair for customer service job be able to understand and address customers need competently.
• Good soft skills, data management presentation skills are must.
• Willingness to travel extensively at times at short notices.
• Ability of in-depth analysis with strong analytical skills.
• Spoken Languages- English, Hindi. Other regional language would be added advantage.
• Capability to extend technical support to team (both KIL and extended Service providers team) of Engineers Technicians, Mentor Train the team, Guide the team members in case of critical requirements.
• Should have experience of Spares Service Management with focus on revenue generation.
• Should be capable of business case preparation.
• Should have positive attitude and self-motivated.
• To be self-starter / take self-initiative to lead the team from front.
• Create rapport with Customer s project, production, and maintenance team.
• Capability to evaluate and bring on board / handle 3rd party service providers to handle spike load.
• Should be ready to relocate to Gurgaon (no other locations of NCR) stay in the vicinity of Kennametal office.

Skills Required

Qc Tools, Root Cause Analysis, Customer Service, Capa