Solution Support Engineer II

The Opportunity

“The Solution Support Group is a global team responsible for providing 24x7 upgrade support of the company's Cloud, SaaS, ASP, and hosted solutions. Those who excel in this role have the willingness and ability to jump in and learn new technologies as well as move between them quickly. We attract engineers with tenacity, exceptional diagnostic, and problem-solving skills, and those looking to contribute to a corporate critical initiative. You’ll have an opportunity to work with a diverse set of enabling platform technologies, supporting FICO’s most critical clients. This role provides the opportunity to develop a deep understanding of our business and work closely with product development, product management, and sales / pre-sales team(s) to deliver significant value to our clients.” – VP, Global Customer Support

What You’ll Contribute

• Manage the operations and stability of the environments in accordance with established procedures and best practices,
• Help identify continuous process and procedural improvements.
• Drive incidents to resolution during scheduled upgrade activities and tasks.
• Assist management with assigned projects.
• Assist in incident and investigation resolution.

What We’re Seeking

Our Offer to You